Returns & Refunds Policy

Due to the perishable nature of our artisanal food products, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction and will replace or refund any items that arrive damaged or defective.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your Eleven Madison Home package immediately upon arrival to ensure all gourmet items are in perfect condition.

• 2.
  Contact Our Concierge

  If you experience any issues, email our support team within 48 hours of delivery with your order number and a photo of the product.

• 3.
  Resolution Review

  Our culinary team will review your request within 24 business hours to determine the best course of action for a replacement or credit.

• 4.
  Refund Processing

  Approved refunds are processed immediately to your original payment method, typically appearing in your account within 5-7 business days.