Frequently Asked Questions
Everything you need to know about bringing the Eleven Madison Park experience to your kitchen.
How is my food kept fresh during transit?
We use specialized insulated packaging and gel ice packs designed to maintain optimal temperatures for up to 48 hours. Our logistics team monitors weather patterns to ensure your order arrives in perfect condition.
Do you offer nationwide shipping?
Currently, we ship to all 48 contiguous states. Due to the perishable nature of our products, we are unable to ship to P.O. boxes, Alaska, Hawaii, or international addresses at this time.
Are your products plant-based?
In alignment with the philosophy of Eleven Madison Park, the majority of our home collection is 100% plant-based. Please refer to the specific ingredient list on each product page for detailed nutritional information.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or is incorrect, please contact our guest relations team within 24 hours for a replacement or refund.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number. We recommend monitoring your shipment closely to ensure someone is available to unpack and refrigerate the items promptly upon arrival.
Can I include a personalized gift message?
Yes, you can add a custom message during the checkout process. We will include a printed gift card inside the box, and no pricing information will be displayed on the packing slip.